SHIPPING & RETURNS
A company's shipping policy and practices play a major role in customers' decision to do business with that company. We like to make our shipping policy very clear. So, our customer have a clear understanding of what, when, where, how, and for how much we ship.
WHAT do we ship?
All of our products are shipable. Customers can also pickup their ordered products from our shop if they choose to. Our store located at Joo Chiat Complex #03-1059B.
WHEN do we ship?
We usually ship orders within 2-3 working days of the order date provided all the purchasing and payment requirements have been met by the customer. We do not do delivery on weekends or public holidays.
WHERE do we ship to?
We ship worldwide using the most affordable shipping methods available in the industry. By default to save cost we will be using Registered Mail (Non Standard) for orders less than 1.1kgs. For orders beyond 2Kg and less than 10Kg we may user Parcel Saver option offerred by Singapore Post.
HOW do we ship?
For other country, we will use only Registered Mail for orders less than 2kgs. For orders between 2kgs - 15Kgs, we will use Singapore Post Parcel Saver Box. There 2 types of Parcel Saver Box, one is Speedpost Parcel Saver Box which will take 6-10 days and SpeedPost Courier Saver Box which will take 5-10 days to arrive to destination.
RATES to ship?
The rates are calculated by our website. Should you cannot find the shipping rates in the website, please contact us for a quote. Speedpost rates are changing regularly due to changes in airfreight charges. Please allow us to check the latest rates before you confirm any orders. Please include your shipping address and details of orders for our checks.
How to track an order that's been shipped?
We notify our customers with shipping tracking information as soon as we ship their orders. For most of shipping methods, shipping tracking information is available.
In-Store pickup option?
Our customers can pickup their orders from our shop at Joo Chiat Complex. #03-1059B Singapore 420001.
Return & Exchange Policy
ACCEPTANCE OF TERMS
House of ilm Online Store operates an online service on the Internet located at http:/www.houseofilm.com and other online areas owned and operated by us such as Facebook and mobile phone applications (“House of ilm Online Store” or the “Site”), offering Islamic products.
CONDITIONAL USE OF OUR SITE AND SERVICES
Your permission to use House of ilm Online Store is conditioned upon your agreement that you:
will comply with these Terms of Service;
are 13 years of age or older, but are 18 years of age or older to purchase any product;
will not copy or distribute any part of House of ilm Online Store in any medium without House of ilm Online Store's prior written authorization;
will provide accurate information when creating an account or registering for our Services
are solely responsible for your User ID and the activity that occurs while signed in to or while using House of ilm Online Store using your User ID;
will not use House of ilm Online Store to collect any personally identifiable information, including account names, email addresses, or other such information, for commercial purposes;
will not use the communication systems provided by or contacts made on House of ilm Online Store for any commercial solicitation purposes.
are solely responsible for your Content submissions, including discussion posts, profile information and links, pictures, and other such content;
represent that you own or have the necessary licenses, rights, permissions, and consents to use and authorize House of ilm Online Store to use any and all Content submitted by you to House of ilm Online Store in accordance with the licenses granted in this Agreement;
hereby grant each House of ilm Online Store user, whether using House of ilm Online Store or an application authorized by House of ilm Online Store but developed via a third-party developer, a non-exclusive license to access the Content you submit through House of ilm Online Store and to use, reproduce, distribute, prepare derivative works of, display and perform such Content as permitted through House of ilm Online Store's functionality and under these Terms of Service;
will not submit Content that is copyrighted or subject to third party proprietary rights, including privacy, publicity, trade secret, etc., unless you are the owner of such rights or have the appropriate permission from their rightful owner to specifically submit such Content to House of ilm Online Store; and
hereby affirm we have the right to determine whether any of your Content submissions are appropriate and comply with these Terms of Service, remove any and/or all of your submissions, and terminate your account with or without prior notice.
you are at least 18 years of age;
you are using your actual identity;
you have provided only true, accurate, current and complete information; and (iv) you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete.
NON-CONFIDENTIALITY AND SECURITY
Any communication or material you transmit to the Site, such as questions, comments, suggestions or the like, will be treated as non-confidential and non-proprietary. In addition, you agree that such information may be freely used by House of ilm Online Store. Other information such as your credit card details in relation to the purchase of a product will be dealt with using appropriate security and privacy protection.
RULES REGARDING INFORMATION AND OTHER CONTENT
Information and materials that you submit to the Site constitute House of ilm Online Store’s “Content”. You are fully responsible for the content of, and any harm resulting from, that Content. This is the case regardless of the form of said Content. By making Content available, you represent and warrant that:
the downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
if your employer has rights to intellectual property you create, you have either (i) received permission from your employer to post or make available the Content, including but not limited to any software, or (ii) secured from your employer a waiver as to all rights in or to the Content;
you have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
the Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
the Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing); and
the Content is not pornographic, does not contain threats or incite violence towards individuals or entities, and does not violate the privacy or publicity rights of any third party;
the Content is not false, defamatory, discriminatory, libellous or unlawful
Without limiting any of those representations or warranties, House of ilm Online Store has the right (though not the obligation) to (i) refuse or remove any content that, in House of ilm Online Store’s reasonable opinion, violates any House of ilm Online Store policy or is in any way harmful or objectionable, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, using House of ilm Online Store’s sole discretion. House of ilm Online Store will have no obligation to provide a refund of any amounts previously paid.
GENERAL RULES OF USER CONDUCT
We welcome and encourage user interaction on our Site. However, we insist that you agree not to do any of the following:
impersonate another user;
violate in any way the rights of others;
upload or distribute anything that may be harmful to minors;
upload or transmit any form of virus, worm, Trojan horse, or other malicious code;
use the Site or Services to generate unsolicited email advertisements or spam; attempt to reverse engineer or jeopardise the correct functioning of the Site or Services, or otherwise attempt to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables the Site;
attempt to gain access to secured portions of the Site or Services to which you do not possess access rights; or use any automatic or manual process to search or harvest information from the Site or Services, or to interfere in any way with the proper functioning of the Site and Services.
House of ilm Online Store provides consumers with the opportunity to purchase products and services (“Products”),as shown on our website.
1)How It Works
By placing an order for a given Product, you make an offer to purchase the Product you have selected. Once you have placed your order, you will receive a confirmation of the purchase and your credit card will be charged for the amount listed on the Site. You are required to create an account in order to purchase any Product. An account is required so we can collect information to enable product purchases and enable you to view your past purchases as well as modify your preferences.
2)Universal Terms & Conditions
Unless otherwise stated in the Product description or required by law, the following additional terms apply to all Products:
Neither House of ilm Online Store nor the Supplier is responsible for lost or stolen Products
Unless stated otherwise at the time a Product is purchased, all prices listed on the Site are all-inclusive of any service charges
Terms and Conditions are subject to change without prior notice
Pictures are for illustration purposes only
From time to time we may offer special promotions and contests intended to provide you an incentive to purchase Products or to encourage you to get others to do so. The applicable rules will be posted on the Site in or near the description of each such promotion. We reserve the right to interpret these rules using our sole discretion, and you hereby agree to our interpretation.
4)Products Available For Sale
The Site can be accessed from countries around the world. You understand that some or all products or services provided on the Site may not be available for purchase to persons residing in certain jurisdictions or geographic areas. House of ilm Online Store reserves the right, in its sole discretion, to exclude or otherwise limit the provision of a Product for any product or service to a person residing in any jurisdiction or geographical area. Hezom Online Store does not represent or warrant that any product or service promoted on the Site will be available for purchase by any particular person.
We will provide a refund in the form of House of ilm Online Store Credits if a product you have purchased is found to be faulty or damaged upon arrival. Requests for a refund must be submitted to http:/www.houseofilm.com within 14 days of receipt of the item.
Disclaimers Of Warranty
The Website is provided “as is”, “as available” and “with all faults”. House of ilm Online Store and its Suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of supplier ability, fitness for a particular purpose and non-infringement. Neither House of ilm Online Store nor its Suppliers and licensors, make any warranty that the Website will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, the Website at your own discretion and risk.
Limitations Of Liability
Your sole and exclusive remedy for any dispute with us is to discontinue your use of house of ilm online store. In no event shall our liability, or the liability of our affiliates, officers, directors, agents, vendors, or suppliers, for any and all claims relating to the use of the site and services exceed the total amount of fees that you paid us during the previous one-year period for the specific service at issue. We, our affiliates, officers, directors, agents, vendors, and suppliers, shall not be liable for any indirect, special, incidental, consequential or exemplary damages arising from your use of, inability to use, or reliance upon the site and services. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, or any other commercial damages or losses, even if we knew or should have known of the possibility of such damages. If any jurisdiction does not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdiction, our liability, and the liability of our affiliates, officers, directors, agents, vendors, and suppliers, shall be limited to the extent permitted by law.
You agree to indemnify and hold harmless House of ilm Online Store, its parent company, officers, directors, employees and agents from and against any and all claims, losses, obligations, liabilities, costs or debt, and expenses, including attorneys’ fees, arising out of your use of the Site, including but not limited to your violation of this Agreement.
Reservation Of Rights And Release
House of ilm Online Store reserves the right, but has no obligation, to monitor, or take any action House of ilm Online Store deems appropriate regarding disputes that you may have with other customers of ours or any Suppliers. To the extent the law permits, you release us from any claims or liability related to any Content posted on the Site and from any claims related to the conduct of any other customers of ours or any Suppliers.
The House of ilm Online Store and its contents are copyrighted materials, protected by Singapore copyright laws. The compilation of content on our web site is the exclusive property of House of ilm Online Store and may not be used for any other purpose other than as set forth on the site. The services and information provided herein are solely for your own private use. You are only permitted to use the House of ilm Online Store as expressly authorised. Nothing contained herein transfers any express or implied right, title or interest in this web site to you. As between you and us, you retain any intellectual property rights in any copyrighted materials and trademarks that are contained in Content that you post to the Site. You grant us an irrevocable, perpetual, non-exclusive, royalty-free, fully paid, worldwide license, with rights to sublicense through multiple levels of sublicensees, to reproduce, make derivative works of, translate, distribute, publicly perform and publicly display in any form or medium, whether now known or later developed, make, use, sell, import, offer for sale, otherwise commercially exploit and exercise any and all such rights, under any and all of your intellectual property rights related to the Content in any manner we choose. If you have any rights to the Content that cannot be licensed to us, you unconditionally and irrevocably waive the enforcement of such rights, and all claims and causes of action of any kind against us or related to our customers and partners anywhere in the world, with respect to such rights.
As House of ilm Online Store asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by House of ilm Online Store.com violates your copyright, you are encouraged to notify House of ilm Online Store immediately. House of ilm Online Store will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of House of ilm Online Store or others, House of ilm Online Store may, in its discretion, terminate or deny access to and use of the Site. In the case of such termination, House of ilm Online Store will have no obligation to provide a refund of any amounts previously paid to House of ilm Online Store.
When you visit our Site, purchase products or services through the Site, or instigate contact with our customer service department, you are communicating with us electronically. We will also communicate with you via email or by posting notices on and updates to the Site. By using the Site, you hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications would be in writing.
Entire Agreement, Changes To This Agreement And Waivers
Governing Law And Dispute Resolution
The Site is controlled by House of ilm Online Store from Singapore. This Agreement, your use of the Site, and all related matters are governed solely by Singapore laws, excluding any rules of private international law or the conflict of laws that would lead to the application of any other laws.
Any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be settled by arbitration in Singapore.
You and any persons you represent (on the one hand) and House of ilm Online Store and Affiliates and Providers (on the other hand) are independent contractors and no agency, partnership, joint venture, employment or franchise relationship is intended or created by this Agreement or your use of the Web Site.
The parties have expressly requested and required that this Agreement and all other related documents be drawn up in the English language.